Last updated: 19 September 2026

Refund and Return Policy

We offer a 30-day return policy. This means you may request a return within 30 days after receiving the item, subject to the conditions below. This commercial policy is in addition to, and does not replace or restrict, rights available under applicable consumer law.

Starting a return

To request a return, email HypeHausStore@gmail.com with your order number, the item you want to return and the reason for the request. Wait for return instructions before sending anything. Items sent without an approved return request might not be identifiable or processed correctly.

Do not send returns to the public business address unless Hype Haus specifically instructs you to do so. The correct return destination will be provided with the return instructions.

Change-of-mind returns under the 30-day policy

For a change-of-mind return under our 30-day commercial policy, the item should be returned in substantially the same condition in which it was received, unused, with any original tags, accessories and packaging, together with proof of purchase.

Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning a change-of-mind item. We recommend using an appropriate delivery service and retaining proof of postage. Hype Haus does not promise a prepaid label for change-of-mind returns.

Faulty, damaged or incorrect items

Inspect your order after delivery and contact us promptly if an item is faulty, damaged or not the item ordered. Include the order number and, where reasonably requested, photographs or other information that helps us assess the issue.

Where goods are faulty, damaged or supplied incorrectly, Hype Haus will provide an appropriate remedy and will not require the customer to bear return costs where applicable law places that responsibility on the seller. Available remedies can include repair, replacement, price reduction or refund depending on the circumstances and applicable consumer law.

UK online cancellation rights

Consumers purchasing online in the UK will generally have a legal right to cancel eligible orders without giving a reason. For eligible goods, the cancellation period normally ends 14 days after the day the consumer, or a person nominated by the consumer other than the carrier, receives the goods. For orders delivered in separate parts, the period can run from receipt of the last item or part.

To exercise this right, the consumer must communicate a clear decision to cancel before the cancellation period expires. Email HypeHausStore@gmail.com and include enough information to identify the order.

After giving notice of cancellation, the consumer must normally send the eligible goods back within 14 days. Unless Hype Haus agreed to pay the return cost or applicable law requires Hype Haus to pay it, the consumer is responsible for the direct cost of returning change-of-mind goods.

Where the legal cancellation right applies, eligible payments will be refunded as required by law, including the least expensive standard outbound delivery option offered where applicable. Additional delivery costs resulting from choosing a more expensive delivery method do not have to be refunded where the law permits. A refund can be reduced where legally permitted to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The legal cancellation right has exceptions. Depending on the circumstances, it may not apply to goods made to the consumer’s specifications or clearly personalised; goods liable to deteriorate or expire rapidly; sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed; sealed audio, video or software products once unsealed; and other categories excluded by applicable law. An exception is not applied merely because an item is described generally as a beauty or personal-care product. Hype Haus will assess whether an exception legally applies to the specific item and circumstances.

Exchanges

Hype Haus does not currently promise a direct exchange service. Where a change-of-mind return is accepted, the customer may place a separate order for the preferred item. This does not restrict any legal right to repair or replacement for faulty or non-conforming goods.

Refunds

We will notify you after the returned item has been received and assessed. Approved refunds will be issued to the original payment method. Our current operational target is to issue an approved refund within 10 business days, but legal refund deadlines continue to apply where they require an earlier outcome. Banks and payment providers can take additional time to display the refund after it has been issued.

If more than 15 business days have passed since Hype Haus confirmed that a refund was approved, contact HypeHausStore@gmail.com.

Sale items and gift cards

A sale price does not remove statutory rights. Faulty, damaged, misdescribed or incorrect sale items remain subject to applicable consumer protections. Change-of-mind eligibility for gift cards and other excluded items depends on the nature of the product, the circumstances and applicable law.

Contact

Return and refund questions can be sent to HypeHausStore@gmail.com.